Frequently Asked Questions

Meadow Blu cannot guarantee the colors you see on our site accurately represent the true color of the product. Computer, phone, tablet and TV screens are not all calibrated the same, and color tones on the Internet can be drastically different than what you would see in person or under different lighting conditions.

Similarly, all items made from natural products, will have natural variations and no two will be the same. These variations should be expected and not be seen as defects.

We will not accept returns due to variances in color or natural products.

• We maintain our site inventory however, there are times when products sell out quickly, before we are able to update the availability shown. 
• All products are subject to availability and we reserve the right to limit quantities purchased, cancel all or part of an order, or discontinue a product without notice, even if you have placed an order. 

• All pricing on our site is in US dollars. 
• Meadow Blu makes every effort to ensure the accuracy of pricing and other data on our site, and in stores. We make no guarantee or warranty regarding the sites accuracy. 
• We reserve the right to correct any improperly priced product at any time, even if you have already completed your order. 
• If an error is discovered after credit card processing, we will void the sale and issue a refund via the original payment method, and notify you promptly allowing you to decide how to proceed to purchase at the correct price

• Most items ship for no additional cost. If an item does have shipping charges, they will be annotated once the item is in the cart. 
• Meadow Blu calculates your shipping costs at the time of check out once an address is entered and the desired delivery method is chosen. 
• Some of our items require additional charges based on weight, distance, and other factors. 
• Additional fees may apply for remote or difficult deliveries. 
• Any additional fees incurred by the delivery service including, but not limited to ferry fees, large intercity dwellings, will be the responsibility of the customer.
• Any required permits and certificates of insurance will be paid by the customer. 
• Some Furniture, lighting and fragile items may need to be securely crated and packaged. This cost will be paid by the consumer. 
• Most free shipping orders will be delivered to your curb. LTL carriers are not permitted to enter any  residence. 
• For fragile, oversized, and high value products, we strongly recommend you choose White Glove delivery at check out. White Glove will deliver and set up in-home and will remove all packing materials and trash. 
• Shipping costs are for the contiguous 48 states.
• We will work to facilitate deliveries to Alaska and Hawaii. Customers will be responsible for all freight to these destinations, and all sales are final. 
• Meadow Blu reserves the right to cancel any order where freight costs cause an order to become unprofitable. We will give the customer the choice to pay all or a portion of the shipping costs, or cancel and refund the order. 
• Meadow Blu currently does not ship internationally. 
• Orders sent via "UPS or Fedex Ground" average 3 - 7 business days once they leave the factory.
• Orders sent via White Glove Carrier average 3-15 business days depending on location once leaving the factory.
• Orders sent via Freight Carrier average 3-15 business days depending on location once leaving the factory.
• From time of order to time of delivery, most furniture and lighting orders take between 3 and 4 weeks. 

Meadow Blu partners closely with our vendors and we respect those who will not allow their products to be discounted. As a result, the following brands are excluded from our sales and promotions:

Arteriors, Made Goods, Noir, CFC, BOBO Intriguing Objects, Sonder Living, Sika Design, Global Views, Studio A, Jonathan Adler, Robert Abbey, Hinkley, Generation Brands, Fanimation, Natural Curiosities, Lazybones, Coyuchi, select Lyndon Leigh, select BLU Home, select art and mirrors, some single purchase dining chairs or stools, some extremely heavy items, some next day ship items, and any items deemed unprofitable by offering a discount due to shipping charges or current markup percentage

• Discounts cannot be combined with any other offers, or in any way 
• Discounts cannot be used on prior purchases
• Only one coupon code use allowed per customer
• Meadow Blu reserves the right to deny any discount by cancelling the transaction if freight costs make an order unprofitable, or to give customers the opportunity to contribute to freight costs if they prefer

• Order confirmations are automatically sent to the customers email provided during checkout. 
• If you do not receive an email confirmation within 48 hours, please contact us immediately at 800-440-5121. 
• Upon receiving your order confirmation via email, please review all aspects of the order for accuracy; you have 24 hours from the time you receive the order confirmation to make any corrections or changes. 

• If you need to cancel or make changes to an order you must contact us within 24 hours at 1-800-440-5121. Some orders ship the same day. Orders cannot be cancelled once they have reached the warehouse shipping floor. 
• If after 24 hours you wish the make a change, we will attempt to make the change with the manufacturer. If the order cannot be changed with the manufacturer, we will refund your money minus any restocking fee charged by the manufacturer. 
• Orders should not be considered changed, unless you receive a confirmation email outlining the changes you requested. Upon receiving this email confirmation, you will be required to reply to the change order as verification by you of the changes
• Calling in or requesting a cancellation does not guarantee your order will be cancelled or changed as it may have already been picked or shipped by Meadow Blu or the manufacturer.

• In order to reserve your product with our manufacturers, your credit card will be charged the full amount of your sales order at the time you place your order. 
• If there are any delays with our order or we send you a question before processing, we need to receive a response within 5 days or we will automatically process payment and the order will be placed. 

• We will notify you quickly if a product is out of stock or backordered and give you an expected delivery date. We cannot guarantee 3rd party vendor product availability or deliveries.
• If a product is discontinued after an order is placed, we will help you find an appropriate replacement or will refund you to the original form of payment. 

• If you have a concern with your purchase within 30 days (*exclusions apply), please reach out to our customer service team, staffed with real people during real hours. We will do our best to make it right. Please note: any damages must be reported within 48 hours from delivery. 
• We deal with many small and unique vendors and many of our products cannot be returned. *They include: All furniture, Custom orders, Table top, Wall art, All textiles – bedding, throws, blankets, pillows, and drapery, Rugs
• Certain manufacturers that do not accept returns. Please contact customer service if you have specific questions. 
• Return requests can be made to customer service. If accepted, a return authorization (RA) will be supplied via email. The RA is valid for 15 days.
• Web returns cannot be sent to stores without our prior approval, as most go back to our vendors directly. 
• For eligible lighting, mirror, and accessory returns, we charge a 25% restock fee.
• In the event an item is returned in a condition where it cannot be resold, you will be asked to have the product picked up at your expense. If not picked up within 15 days of Meadow Blu's inspection, the item will be destroyed in field or given to charity.
• Shipping fees are non-refundable. We offer free shipping on many of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping costs.
• If you opt to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to cover our costs.
• In the event that a Store Credit is issued for a return for any reason, it will expire 365 days after issue. Store Credits are non-transferable, non-returnable, and have no cash value.
• If an item arrives with a manufacturing defect or with damage caused during transit - upon submission of photo documentation, we will replace the defective item. If item is no longer available and damage claim has been approved, we will issue a refund or store credit. We reserve the right to determine the best course of action.

We work closely with a team of freight carriers to move and deliver your product safely. Your delivery is inspected and photographed before it leaves the warehouse. In the unlikely event of damage or product defect, please complete these steps:

• Be Present:  Customers or an assigned, responsible third party must be present at the time of delivery and participate in the delivery process. 
• Inspect: If your order is delivered by truck or LTL carrier, customers agree to thoroughly inspect packaging and product before accepting delivery and signing any paperwork. If any item arrives with visible damaged or defect, Customers must reject the delivery and notify Meadow Blu customer service immediately, or within 24 hours.  If your item is delivered by a White Glove carrier, you must thoroughly inspect your item before signing for the delivery. Damages, defects, and missing items must be noted on the delivery company paperwork.
• Take Photos/Document Issues: Take detailed photos of the packaging, product and all paperwork for your order, and forward to Meadow Blu customer service within immediately or within 24 hours. Retain all documentation until all claims are resolved. 
• Important: If the freight carrier paperwork/Bill of Lading is accepted and signed by the customer without notation of any issue or damage, Meadow Blu will not be held liable for repair, replacement or product refund after the delivery is completed. Please be sure to open and inspect your products immediately. Keep all original packaging and boxes for all damaged product.
• Act Fast: All damages and defects must be reported within 24 hours. Any further delay or failure to follow these processes will result in Meadow Blu being unable to chargeback either the freight company or the manufacturer and any repairs, replacement, removal requests, and refunds will be denied. 

If you find concealed damaged upon unpacking and inspecting your product, you must do the following:

• Provide detailed photos of the damaged product immediately and within 24 hours
• Provide detailed photos of the packaging and packing materials immediately and within 24 hours
• Provide copies of all freight company paperwork associated with your order
• Retain all product packaging until the claim is resolved