Customer Service

Frequently Asked Questions

Shipping

Shipping Information & Rates
Most items ship for no additional cost. If an item does have shipping charges, they will be annotated once the item is in the cart. Shipping costs are for the contiguous 48 states. Meadow Blu automatically calculates your shipping costs at the time of check out once an address is entered and the desired delivery method is chosen. Some of our items require additional charges to ensure they arrive at your home in safe and sound condition. Some Furniture, lighting and delicate items may need to be securely crated and packaged. Most shipments will be delivered to your curb. Should you need in home delivery, please contact customer service for specific freight rates related to your order or select White Glove Delivery during checkout. Orders destined for addresses outside of the contiguous 48 states can be shipped to a domestic freight forwarder. The customer must arrange any transportation outside of the contiguous 48 states.
Shipping Time Frames
Orders sent via "UPS or Fedex Ground" average 3 - 7 business days once they leave the factory.
Orders sent via White Glove Carrier average 3-15 business days depending on location once leaving the factory.
Orders sent via Freight Carrier average 3-15 business days depending on location once leaving the factory.

Returns

Return Policy
If you would like to exchange or return an item that you have received in the last 5 business days, you will need to request a Return Authorization (RA) number. All Furniture, Custom Orders, Table Top, Wall Art, Textiles: including but not limited to; Rugs, Drapery, Throws, Pillows & Blankets, and certain manufacturers are not eligible for return or exchange. Custom orders include, but are not limited to, Noir, Cfc, Stonegate Designs, BoBo Intriguing Objects, Matthews Fan Co., Jamie Young, Lillian August, Natural Curiosities, Karen Robertson, Trowbridge, Grace and Blake, Dunes and Duchess, Oly Studio, Caracole, Canopy Designs Julian Chichester, Mr. Brown, Younger, My Chic Nest, & certain Restoration Warehouse items. You have up to 24 hours from the date the order was placed to cancel a custom order and to have the amount refunded to your credit card. After 24 hours custom orders are non-refundable. After submitting your return request, we will review the information and forward via email an RA number and instructions for returning the item. This Return Authorization (RA) number is valid for 15 days. For returns on all eligible lighting, accessories, and mirrors that are not defective, we are required to charge a 25% restocking fee. Please contact us with any questions on whether or not the item you are interested in is a returnable item.

Please note that items shipped back to us without a return authorization number will not be accepted and will be returned to you. All items must be returned in their original, unworn and unused condition enclosed in original packaging within 15 days for a refund or exchange. Returned items should be free from dirt and debris. In the event an item is returned in a condition where it can not be resold, you will be asked to have the product picked up at your expense. If not picked up within 15 days of Meadow Blu's inspection, item will be destroyed in field or given to charity. Shipping fees are non-refundable. We offer free shipping on several of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping cost, in addition to the 25% restock fee. Standard shipping costs are based on item prices as outlined within our shipping information. If you opt to exchange your free shipping purchase for another item that also had free shipping, a standard shipping charge will be added to cover our costs. In the event that a Store Credit is requested, it will expire within 365 days of issue. Store Credits are non-transferable and non-returnable.

Payment Options

Credit Cards
We accept MasterCard, Visa, Discover, American Express, Paypal and Paypal Express. All transactions are handled through a SSL secure server protected by RapidSSL®.
Gift Cards and Merchandise Credit
e-Gift Cards can only be redeemed by Meadow Blu and are not redeemable for cash except to the extent required by law. e-Gift Cards are "virtual" and are sent to the recipient by email. The order requires an email address for the recipient. A shipping address is not necessary. If multiple e-Gift Cards are purchased in one order for a single recipient all the corresponding e-Gift Card codes are sent to the recipient in one email. Each e-Gift Card has a unique code, which can be redeemed by only one customer during checkout. If you use your e-Gift Card for a purchase and do not exhaust the balance then the difference will be available for future purchases. Bulk e-Gift Card orders can be placed by calling 1-800-440-5121 / *e-Gift Cards never expire.
PayPal
We accept PayPal and PayPal Express.
Affirm
Affirm provides the option for customers to buy now and pay over time, giving financial flexibility and confidence to purchase. Affirm offers a seamless way for your customers to pay over time for their purchases. Subject to credit check and approval, and a down payment may be required. Payment options depend on purchase amount. Affirm loans are made by Cross River Bank, Member FDIC.