Refund policy

By browsing or shopping on MeadowBlu.com, you accept the following terms and conditions:

• If you have a concern with your purchase, please reach out to our customer service team, staffed with real people during real hours. We will do our best to make it right. Please note: any damages must be reported within 24 hours from delivery. 
• If an item arrives with a manufacturing defect or with damage caused during transit, upon submission of photo documentation, we will replace the defective item. If item is no longer available and damage claim has been approved, we will issue a refund or store credit. We reserve the right to determine the best course of action.
• Return requests can be made to customer service. If accepted, a return authorization (RA) will be supplied via email.
• We work with a carefully curated selection of small and unique vendors, many of whom create items specifically for each order. As a result, certain products are final sale and not eligible for return. These include: 
  
• All furniture
• Custom orders
• Table top and bath décor
• Wall art
• Textiles and upholstery
  
• Due to the customization of certain vendors, such as Made Goods and CFC, and upholstered items by vendors such as Currey, Summer Classics, Dovetail and Noir, all sales are final once an order is placed. Cancellations are not permitted, including in cases where estimated lead times are provided or changed after purchase.
• Return requests must be initiated within 30 days. Certain manufacturers do not accept returns. Please contact customer service if you have specific questions.
• For eligible lighting, mirror, and accessory returns, we charge a 25% restock fee.
• In the event an item is returned in a condition where it cannot be resold, you will be asked to have the product picked up at your expense. If not picked up, the item will be destroyed in field or given to charity.
• Shipping fees are non-refundable. We offer free shipping on many of our items. If for any reason you need to return an item with free shipping, the refund you receive will be for the item price minus the standard shipping costs.
• If you opt to exchange your free shipping purchase for another item that also has free shipping, a standard shipping charge will be added to cover our costs.
• In the event that a Store Credit is issued for a return for any reason, it will expire 365 days after issue. Store Credits are non-transferable, non-returnable, and have no cash value.